Return & Refund Policy (Final Sale Policy)
Return & Refund Policy (Final Sale Policy)
All in-store & online purchases are final sale.
1) No Returns / No Refunds for Customer Preference
We do not accept returns, exchanges, or refunds for customer-preference reasons, including but not limited to:
- Changed mind
- Ordered by mistake
- No longer needed
- Undesired color or appearance
- Incorrect dimensions/specifications
2) We may accept returns / refund in the following circumstances:
- Item arrived damaged
- Item is defective upon arrival
- Wrong item was shipped
- Package lost in transit (subject to carrier verification)
- Any other case where a remedy is required by applicable law
3) Requesting a Return / Refund
To request a return / refund, you must contact our EC customer support within 7 days of delivery.
Claims submitted after this period may be denied.
You don’t need to return defective or damaged merchandises unless we request.
To help us review your request, please provide:
- Order number
- Customer name
- Description of the issue
- Photos of the item and packaging (including outer box and packing materials)
- Full photo of received item(s) for wrong-item claims
Tracking information (for non-delivery/lost package claims)After review, we may provide one of the following remedies at our discretion:
- Replacement item
- Refund the original payment method
- Store credit
- Partial refund (if appropriate)
Resolution may vary depending on inventory availability, shipping status, and the nature of the issue.
4) Unauthorized Returns
We do not accept returns sent back without prior authorization.
Unauthorized returns may be refused and may not be eligible for refund or exchange.
5) Product Information and Variations
We strive to present accurate product information, including specifications, dimensions, and materials. However, minor variations may occur due to display settings, manufacturing batches, or measurement methods. Such differences are not considered defects and are not eligible for return or refund unless otherwise required by law.
6) Shipping Delays
Shipping and delivery estimates are not guaranteed and may be affected by carrier delays, weather, or high-volume periods. If we are unable to ship your order within the required timeframe under applicable law, we will provide a remedy as required by law.
If you have any questions, please contact Customer Service for more information by sending an e-mail to ec.customersupport@daiso-usa.com. Please don't forget to include your order number.